1/3/22 Update from FedEx: "In light of the current circumstances, FedEx and TNT services will be temporarily suspended in and out of Ukraine and to Russia until further notice. We keep closely monitoring the situation and contingency plans are in place. The safety of our employees remains our top priority".
Please be advised we are currently unable to ship any received orders with delivery addresses in Russia or Ukraine.
Note: Bont Cycling are currently experiencing shipping delays on all orders. Orders may take an additional 5-7 business days to process once the order is placed on top of normal processing times.
Bont Cycling prioritise FedEx for all shipping however, local carrier services may be used where appropriate. Tracking is made available on applicable shipped goods. Select small parts orders may be sent without tracking.
Motion, Riot, Riot+ Road and Riot+ MTB: Tracking is generally received within 2-4 business days from time of order.
Vaypor S, Vaypor G, Vaypor+, Vaypor T, Zero+, Zero+ T, Helix and Crono MK2: Tracking is generally received within 5-7 business days from time of order. (Excluding built to order models).
Delivery times vary depending on exact location however, Bont Cycling online orders normally take anywhere from 10-14 business days to be delivered once tracking is made available. Small parts orders shipped via local services may may take up to four weeks to arrive depending on shipping chosen at time of checkout.
For orders shipping to Lithuania, Greece, Poland and Hungary please allow up to an additional 5-10 days for your shoes to arrive.
Please be advised we are experiencing delays in deliveries due to the limited number of flights available for courier services due to the impact of COVID-19. This can also mean orders are sent via multiple transit locations in addition to sitting in certain ports for multiple days as it awaits the next available courier flight. Once shipped, orders cannot be expedited nor can enquiries be made regarding updates to estimated arrival times.
Head to fedex.com/en-gb/service-news.html for the latest updates.
Bont Cycling ships orders from the nearest location to ensure orders arrive as quickly as possible. Bont Cycling ships orders from the following locations.
- Europe orders ship from The Netherlands and China.
- United States orders ship from our US warehouse (Milpitas) and China.
- Australia and New Zealand orders ship from Australia (Sydney) and China.
- Rest of the world orders ship from China.
Select apparel ships globally from Australia via Australia Post Economy Air. Head to auspost.com.au/service-updates for latest updates from Australia Post.
Once your order has been placed, we are unable to guarantee changes to your order.Any orders that have been collected or shipped out cannot be cancelled or modified in anyway.
If you believe there has been a mistake with your order, please email firstname.lastname@example.org as soon as possible and our team will do their best to assist.
Bont Cycling offer 30-day returns on any full price shoes or parts purchased from our online store at shop.bontcycling.eu. Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. See our Returns Policy for details around return, exchange and refund.